Privacy Policy
This Privacy Policy explains how FlameFix collects, uses, stores, and protects information when you use the FlameFix mobile application and related services.
By using FlameFix, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Depending on how you use the app, we may collect the following types of information:
- Name, mobile number, email address, and login details used to create or access your account.
- Address details and service location information you provide while raising complaints or service requests.
- Complaint details, ticket history, AMC details, support messages, and service-related attachments submitted through the app.
- Payment-related reference details and transaction status required to process service payments.
- Device and app information such as app activity, basic technical logs, and push notification token for service alerts and updates.
2. How We Use Information
- To register and manage your account.
- To create, assign, track, and resolve complaints and service requests.
- To send ticket updates, reminders, notifications, and payment-related information.
- To provide customer support and respond to your requests.
- To improve app reliability, security, and service quality.
3. Data Sharing
We may share relevant information only as needed for operating the service, such as:
- Internal support staff, technicians, and service partners involved in handling your requests.
- Service providers that help us send notifications, host systems, or process app operations.
- Legal or regulatory authorities if required by law or to protect our rights and users.
We do not sell your personal information to third parties.
4. Notifications
FlameFix may use push notifications to send important service alerts, ticket updates, reminders, and operational messages. You can manage notification preferences through your device settings.
5. Advertising ID
FlameFix does not use the Advertising ID for advertising, profiling, or third-party ad monetization in the current version of the app.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, alteration, or disclosure. However, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.
7. Data Retention
We retain information for as long as necessary to provide services, maintain complaint and transaction history, comply with legal obligations, resolve disputes, and enforce our policies.
8. Your Choices
- You may update certain profile details within the app.
- You may choose not to provide some information, but this may limit app functionality.
- You may contact us to request correction or deletion of your information, subject to legal and operational requirements.
- You may request account and associated data deletion using this link: Request account deletion.
9. Children's Privacy
FlameFix is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at flamefix@quicksevai.com, call +91-8300050022, or visit https://quicksevai.com/flamefix.